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I absolutely love this HDTV. I constantly get compliments from people about the amazing picture quality of this television. I'm now looking for a smaller bedroom television and will definitely be sticking with a quality Samsung product such as this.
This TV replaced a 42" insignia LCD. So bright, so crisp, all without having to be in torch mode. For a completely unplanned, spur of the moment purchase, I am very happy with this unit. So I took the chance on the problem being with an older TV rather than my newer computer, and it paid off. When I went to the local brick and mortar, they had all of the nearby, and I was able to direct compare them all with the same source running, and this one, while more expensive than the others I was looking at, more than made up for the minor price difference by having such a noticeably better picture.And the fact that the remote is in the database for my Harmony One remote didn't hurt either - discrete codes for pretty much everything there is on the TV. I got to use HDMI again.The picture is crisp, very little artifacts. There is no comparison, although I only paid $100 more for this than I paid for the Insignia less than 2 years ago.I hadn't planned on replacing my TV, since I was not dissatisfied with my old one, but the whole time I was beta testing Windows 7 on my media center, I could not use the HDMI out. My Xbox Elite is out for repair, so I went and bought a Sony PS3 and some games to try it out with, and games are outstanding.
Sports, movies, everything looks good. I spent the last couple days jumping randomly through my movie collection checking things out at 1080P again, and love the results. I had narrowed myself down to four different brands, a Sony, a LG, another Insignia ,and this. Very happy in every respect with this TV.
The apathy pours out of my earphone. He checks it and calls HQ. The woman gives me the RMA number but will not release the contact info. He gives me his card. I decide to visit the store (09/04/09). I ask her if she can contact them for a status.
No promises, no hope, end of call.I have no idea what is going on. They say they will contact someone at my local Sears store and make sure something happens.- Nothing happens. When I get on Samsung's site both tickets, the repair and exchange ticket are canceled (but I'm sure some one is working on it). I ask her what good is my warranty if there are no parts to fix the TV. He says two weeks.- The next week I get a call from the same representative (I guess it does take a week) and he says the information has been sent to Sears and I should hear from them shortly, riiiiiiiiight.- I do not hear from them. He asks me to call Samsung and see if they can e-mail the exchange information to him and he will try and take care of it. We exchange information.
I call the repair company again. This was on 12/19/2009. I would have never imagined that 3 months would pass and I would still be stuck with a dead television. a week) and then it will be sent to Sears to exchange the TV since I purchased it there. He's says that he is sure someone is working on the ticket and it will be done.- (10/09/09) I am sure no one is working on it. I ask here for an ETA. This is in early September. It was nice while it lasted.
At this point it seems there is no intention of fixing my TV. He is not in. I finally tell her that I just wish to sell the useless TV back to them. I know this now. I ask them to check with Sears on the status, maybe give a nudge.- Two weeks later there is no contact.
This I do believe. I am told he will be in on Thursday. She says there is none. It is still broken. I strongly recommend not buying a Samsung product. I purchased an LCD television and to make matters worse I purchased it from Sears. Since it will never be fixed I settle for that.- After a week someone finally calls me. I come in on Sautrday.
Plain and simple. I am probably missing a lot of phone calls I have made but this is the meat of it.[.]. I call Samsung for a status. Okay I wait.- I wait a month and I see nothing. Until it didn't. They say they know nothing.
They say the parts are still on back order and suggest calling Samsung.- I call Samsung and the woman tells me the parts are back ordered. He said the parts will be shipped to me and I will call a technician who will visit and fix the TV.- A week passes and I do not see any parts. I was happy. He is in. I give him the RMA number from Samsung. The women confirms that no one sent any information to the department manager at Sears. She says she can re-submit the request.- Still nothing. He is not there.
She offers to arrange for Executive Customer Service to exchange the TV. They need a fax number. I call the repair company Samsung has contracted and they say the parts are back ordered. We did some troubleshooting and the technician determined the problem. It died in July.
I check the status of my ticket online and it says the ticket is canceled. I come in on Thursday. I call Samsung and give them the info. I should have started this sooner but I could never have predicted such problems. I get the fax number and call back the rep updates the ticket and I ask him if someone will e-mail/fax the info.
Everyone said they didn't even know what an RMA was.- A couple days later I get a call from I'm not sure if it was Sears, Samsung or an intermediary. He says that he will prepare the exchange which will take a week (really. The TV worked and it looked good. He says it is not a Sears RMA number and is probably a Samsung reference number. Every time I think I have turned a corner that will bring me to the end, a fixed television it is not so.I should have never purchased a Samsung product. I come in on Monday. I will update this blog as more unfolds.
She says she will check with her manager to see if she can re-submit the request to Sears HQ (which has been done twice supposedly) and "maybe" in addition send it to the department manager. I am told that nothing can be done until the department manager is back and he will be in on Saturday. This is the saga of my still unresolved problem television. No one ever has. Why would they now. She said she was from some company other than Sears or Samsung. I try calling some Sears numbers and no one knows what an RMA number is. I am not joking.
In late July of 2009 the TV would not power on correctly.- I called Samsung support because Sear's sales person told me it only had a manufacturer warranty unless I upgraded to theirs. I have never encountered such an infective system as Samsung's support service. I ask how long all of this should take to get the TV. I call Samsung and ask if I can have the contact information for the person at Sears receiving the exchange request and an RMA number. I call Samsung. In the meantime I relate my story to everyone I know, who are dismayed and affected.
This tv is great. We are very pleased with the quality of it. We got a great price because it was open box and it is brand new. We love it.
this time maybe a plasma tv. it's just not what i expect of a brand name like samsung, i dropped 1500$ on this set, and would expect it to work perfectly right out of the box.
i bought this tv in december 2008. from day 1, it had problems with pixelation, every now and then, red and green pixel lines showed up but then disappeared.
would have loved to give it zero stars. a diagnostic visit from a place like best buy will cost 150$ on sale, cable technicians came out twice and were not sure of the problem.
they appeared with cable, with dish network channels and with DVDs. now, it's august 2009, and this tv has turned into a completely useless piece of furntiture, the screen is entirely red with occasional green, and almost no visible image.
now, 8 months later, im already thinking of a new major purchase to save msyelf the headache of dealing with parts, technicians, diagnostics, not to metion the hours of aggravation over the phone with call centers. this was a bad purchase.
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